Frequently Asked Questions and Forms
Have a question for us? Take a look at the list of FAQs below for quick answers to the questions we hear the most and a list of our required forms.
Securityholders will have access to view their registered holdings, report a lost or stolen securities certificate, request a DRS statement, add or change your email address and email preferences and more any time, 7 days a week. Clients will have access to their registered securityholder register(s) and various reporting on demand any time.
If you are a registered securityholder and have registered for online tools (see previous Q&A for more information), this is the easiest way. Alternatively, you can complete and submit an Account Update Form by email or mail.
Complete the Securities Transfer Form in full following the instructions noted thereon regarding a Signature Guarantee from a recognized Medallion program or acceptable Canadian Schedule I bank (BNS, TD or RBC only), and provide supporting documents. Submit to us with the relevant DRS statement or original securities certificate. Please note that if you wish to transfer your securities to your brokerage firm or other financial institution account, the firm must submit the transfer request. Additionally, regular signature guarantee stamps are not accepted from the brokerage divisions of the banks listed above (e.g. Scotia Capital Inc, TD Securities or RBC Dominion). These firms must provide a medallion guarantee.
Online – US residents only:
Complete the DRS Deposit Request Form and submit with the original securities certificate(s). We will mail or securely email your DRS statement to you.
Complete the Securities Transfer Form in full. If you are able to obtain a signature guarantee from a recognized Medallion program, we do not require any supporting documents because the Medallion guarantee certifies that you have the authority to sign. If you obtain a signature guarantee from BNS, RBC or TD, we will require notarial certified copies of the Letters of Administration or Probate and fully completed Declaration of Transmission. In the case of an estate that is not probated, the Last Will & Testament, an affidavit certifying that it is the Last Known Will & Testament and a Declaration of Transmission completed in full will also be required. If the Issuer is public, we will require a Waiver of Probate Bond. Please contact us directly for further information.
Account Update Form
Declaration of Transmission
Meeting Information Form
DRS Deposit Request Form
Power of Substitution Release Form
Resolution of Sole Director
Securities Transfer Form (Stock Power)