Frequently Asked Questions & Forms

Have a question for us? Take a look at the list of FAQs below for quick answers to the questions we hear the most, as well as frequently used forms.


DRS is a service that allows registered shareholders to hold and transfer shares electronically without having a physical certificate issued. This form of ownership permits shareholders to transfer and deposit securities efficiently and without the risk of lost stock certificates. The infographic (linked below) provides additional information about DRS Statements

If you are a registered shareholder, the easiest way to change your address is by registering for Odyssey’s online tools. Register for online access through the LOGIN link above and selecting the SHAREHOLDERS login option.

Alternatively, you can complete an Account Update Form (linked below) and submit a scanned copy of the form through our Contact page and selecting “I am a shareholder”, then selecting “Account Information”, then “Update my mailing or email address or other account information”.

Our team can assist you with this. Simply click here and select the option to “Request a Medallion Guarantee Appointment”.

A medallion guarantee may also be obtained from a broker-dealer, some Canadian banks and most US banks, a clearing agency, savings association, or other financial institution that participates in a recognized Medallion program such as STAMP, SEMP or MSP. There is a searchable database of STAMP participants available here and the following are some potential medallion services providers:

United Kingdom:


Online – US residents only:

Please complete our Account Update Form (linked below) and deliver following the instructions thereon.

We recommend contacting your guarantor institution for their document requirements to obtain the medallion guarantee stamp. You will complete and sign the Stock Power Form in their presence. The guarantor may also require the physical certificates (if the shares are held in physical form) or an account statement evidencing the account number for uncertificated shares prior to affixing the Medallion Signature Guarantee.

Please note, the stamp must be legible and may not be dated or annotated. A notary seal is not a substitute for a Medallion Signature Guarantee.

Complete the Stock Power Form (linked below) in full following the instructions noted thereon regarding a signature guarantee from a recognized Medallion program or an eligible guarantor institution, such as a bank, broker, or credit union.

Note: Odyssey can assist you with obtaining a medallion guarantee. Simply click here and select “CONTACT OUR TEAM”.

Submit all required documents, including any physical stock certificates, if applicable, to the Odyssey’s address shown on the Stock Power Form.  


Provide your DRS statement to your brokerage firm or other financial institution that houses your account and request that the shares be moved from your DRS account at the transfer agent to your brokerage account.  Additional documentation may be required by the broker/institution. 

Complete the Certificate Deposit Request Form (linked below) and submit with the original share certificate(s). When the transaction is completed you will be mailed a DRS statement showing the shares deposited into your DRS account at Odyssey.

Complete the Stock Power Form (linked below) in full, including the required Medallion signature guarantee.  You will be contacted if additional information is required in order to process the transfer.

Shareholders are requested to provide Odyssey with an IRS Form W-8 or Form W-9, as applicable, in order to determine the appropriate tax withholding obligation for any taxable distribution. Failure to provide the proper form may require US federal backup withholding be applied to any distribution.