TRANSALTA FAQ

FREQUENTLY ASKED QUESTIONS

Odyssey is a full-service transfer agent and trust company with offices across Canada and the US, and Co-agents in London, Hong Kong and Australia. We’re here to make things simple, fast and easy for our clients and their shareholders.

If you hold your shares in your own name, they are now held at Odyssey Trust Company. We have opened an account in your name.

If your shares were held under a brokerage account, they remain with your broker.

You do not need to get a new share certificate if you already have one. Your current share certificate is still valid, and will be accepted. If you wish to have an updated statement of holdings, or if you are looking to deposit your shares with a broker, you can reach out to Odyssey to have an updated statement provided. Please visit: contact.odysseytrust.com, and click on: I am A registered shareholder or the holder of other Securities, Account Information, and ‘Request a copy of my DRS statement or confirm security holdings.’

The fastest way to get a response is to use our contact form: contact.odysseytrust.com

If you prefer, you can also reach us by phone:

  • Direct Dial (all regions): 1-587-885-0960

Please visit the following page to register for an online account: https://login.odysseytrust.com/register.

Once you have registered, you can login here: https://login.odysseytrust.com/hlogin

Please visit our main FAQ/Forms page to find the form(s) you need.

Starting in 2026 Odyssey will mail out tax forms for any payments made in 2025. You can expect to receive a tax form from the former Transfer Agent in the new year covering off payments made by them.

For replacement cheques issued prior to November 2024, please contact the previous Transfer Agent Computershare, at 1-800-564-6253.

Otherwise, contact us here.

Have a question not listed above? Contact us: contact.odysseytrust.com